Add Customer and Agent Presence to your Call Center Solution using PubNub Presence and App Context

Layout shifts, oversized assets, bloated JSON, synchronous publish loops, and unthrottled real-time updates can crush UX—even when your APIs are fast

Add Customer and Agent Presence to your Call Center Solution using PubNub Presence and App Context

Layout shifts, oversized assets, bloated JSON, synchronous publish loops, and unthrottled real-time updates can crush UX—even when your APIs are fast

Wanted to share a few more thoughts on my mentoring philosophy and answer questions that readers asked

Almost every tech company, from small startups to Fortune 500 enterprises relies on internal tools. Larger organizations often have dedicated services and structured procedures in place, but for many others, internal tools are… messy. They often take the form of an insecure setup hosted behind a VPN...

Model Context Protocol (MCP) has emerged as the universal standard for AI integrations, changing how AI systems connect with external data sources. But what does it mean in practical business terms, and why has it become a boardroom priority?

Model Context Protocol (MCP) has emerged as the universal standard for AI integrations, changing how AI systems connect with external data sources. But what does it mean in practical business terms, and why has it become a boardroom priority?

Search for places on maps and reverse geocode in your offline or self-hosted environments with MapTiler Server 4.7

NITRO, NITRO, NITRO! From now until July 15th, 2025, if qualifying users start a new monthly Nitro membership, they’ll get a SECOND month of Discord Nitro to top ‘em off!

Mamma mia, here we go again! Two years ago, I was funded by Google to design the inaugural State of HTML survey. While I had led State of … surveys before (also graciously sponsored by Google), that was by far the most intense, as 0→1 projects often are. In addition to the research, content, and ana...

Manas.Tech, the company behind Crystal, launches a new service: Crystal Compass is a paid subscription that offers technical support and code reviews from the creators of the Crystal language. This is a service for people who use, or prepare to use, Crystal in production. Our support service pairs p...

This version consists mostly of improvements to the Homebrew Cask feature introduced in the last release, and in other features.

Sub-10ms latency sounds great, until you look closer. Unpacking real sources of delay and what’s possible in today’s hardware, networks, and real-world setups

Sub-10ms latency sounds great, until you look closer. Unpacking real sources of delay and what’s possible in today’s hardware, networks, and real-world setups

A CMS is a “must-have” for building a website. And your choices are many. If you want full-stack, you can go with WordPress or Webflow. If you want headless, you can go with Sanity or Contentful. Heck, with the aid of a GitHub Action, you can just turn your Notion pages directly into a CMS. […]

How to avoid the hidden costs of managing multiple payment systems

How to avoid the hidden costs of managing multiple payment systems

In today’s dynamic enterprise landscape, Customer Experience (CX) is no longer just a service function, it is a strategic advantage. Enterprises are seeking innovative ways to engage customers, personalize interactions, and create seamless, scalable journeys.

Learn about what exactly this new popover feature does and how it relates to interest invokers.

Check out the finer details of the more technical fixes implemented into Discord recently.

Modern development starts with managed backends—streamline your stack, focus on features, and deliver real-time experiences effortlessly

Modern development starts with managed backends—streamline your stack, focus on features, and deliver real-time experiences effortlessly

One morning, my son woke up and came downstairs, deep in thought. He looked up at me and said, “Can we make a game, Mummy?” He’s seven and he’s called Jacob. He told me his game was called Exploding Kitties. He described the mechanics. Bad guys patrol up and down. If they see the player - a kitty - ...

What does it mean to “jailbreak” an AI? In short, it’s when someone finds a way to make an AI system ignore its safety rules and do something it’s not supposed to. Think of it like tricking a chatbot into telling you how to build a bomb, or getting an image model to generate violent […] The post How...