We all know the tagline: it’s 03:47, and PagerDuty wakes you up again. Only now it is 2027, and it isn’t the same as it... The post AI Coded It, AI Shipped It, Who Owns It? appeared first on PagerDuty.

AI agents are non-deterministic: run the same task twice with zero code change, and the model’s own sampling can produce a different outcome. That property... The post Evidence Over Anecdotes: Running A/B Tests on AI Agent Tooling appeared first on PagerDuty.

Triaging AI Incidents An AI agent that has quietly gone off the rails does not turn a dashboard red. Last year we wrote about defining AI incidents... The post PagerDuty for AI: How the SRE Agent Triages AI Incidents appeared first on PagerDuty.

Now that AI agents can write our code, when should we let them ship it? Much of an engineer’s week is consumed by small, routine... The post Before AI Ships Code, Show Me the Receipts appeared first on PagerDuty.

It’s 2 am. You’re paged for a complex incident. Multiple services degraded, no obvious cause. You pull up the SRE Agent and see what it... The post Inside PagerDuty’s SRE Agent: How We Built Deep Incident Investigation appeared first on PagerDuty.

Every incident your team resolves contains a lesson. The problem is that without a reliable way to capture it, that lesson has to be relearned... The post From Incidents to Insight: Closing the Post-Incident Review Gap appeared first on PagerDuty.

This article explores the complexities of transitioning AI agents from successful prototypes to reliable, production-ready systems in high-reliability environments like PagerDuty. It outlines key architectural... The post Production AI Agents: Closing the Gaps Between Idea and Reality appeared first...

On August 28, 2025, PagerDuty experienced one of its most significant customer-facing incidents in recent memory. A logical error in a gradually enabled feature caused... The post How We Closed the Gap Between Infrastructure Health and Customer Reality appeared first on PagerDuty.

We got to 98.7% AI tool adoption at PagerDuty. And almost immediately, we realized we were measuring the wrong thing. Engineers were using the tools,... The post 98.7% adoption was the easy part appeared first on PagerDuty.

For sixteen years, we’ve built and operated the platform that teams depend on when operational clarity and incident response capability matter most. Today, our platform... The post PagerDuty’s Approach to Reliability appeared first on PagerDuty.

“Channels are free!” At PagerDuty, that’s our standard response to “Should we create a Slack channel for this?” Sure, channels can multiply if not careful... The post Channels Are Free: Why We Gave Every Incident Its Own appeared first on PagerDuty.

As patterns for effective Agentic AI adoption become clearer, success will rely on an engineer’s ability to shift from “writing code” to “writing specifications”. From... The post Navigating the Shift to Agentic AI appeared first on PagerDuty.

If you feel like your technical debt is piling up while your engineering team gets more stretched by the week, you’re not alone. Framework upgrades... The post How AI Tools Accelerated a PM’s 6-Month Framework Migration to 9 days appeared first on PagerDuty.

A Problem Worth Naming   The week Forward Deployed Engineering (FDE) officially launched at PagerDuty, one of my engineers and I decided to find out... The post From Embedded to Everywhere: How Forward Deployed Engineering Was Born at PagerDuty appeared first on PagerDuty.

We didn’t try to build a clever agent. We built one that shows up pre‑armed. The lesson arrived earlier this year, as we began developing... The post Context Over Cleverness: Building PagerDuty’s SRE Agent appeared first on PagerDuty.

The holidays amplify an inherent risk to businesses: lighter staffing, heavier traffic, and zero appetite for surprises. In addition to locking in your coverage crew... The post Holiday Readiness Guide for On-Call with Shift Agent appeared first on PagerDuty.

Our official API client for Python has come a long way. It began in July 2018 as pdpyras (for PagerDuty Python REST API Sessions) out... The post Introducing Our New Thread-safe API Client for Python appeared first on PagerDuty.

PagerDuty and Logz.io have united efforts to bring more integrated AI capabilities from both platforms. This article shows how we are leveraging PagerDuty’s event intelligence... The post Unlocking AI-Powered Incident Response: PagerDuty’s New Logz.io Integration appeared first on PagerDuty.

On October 20, 2025, a significant outage in AWS’s US-EAST-1 region rippled across the internet, affecting some of the most widely used SaaS, messaging, conferencing,... The post When the Internet Blinked: How PagerDuty Stayed Resilient During the October 20 Outage appeared first on PagerDuty.

Inspired by Shopify’s boring update, we decided to dedicate a focused sprint this Fall to working on customer-driven improvements outside of our regular roadmap across... The post 150+ improvements and delights: PagerDuty’s customer love sprint appeared first on PagerDuty.

The Model Context Protocol (MCP) is quickly becoming the de facto standard for connecting tools to AI agents. Often described as the “USB-C for AI,”... The post Lessons Learned While Building PagerDuty’s MCP Server appeared first on PagerDuty.

On August 28, just before the long Labor Day weekend in the United States, PagerDuty experienced a service disruption in our U.S. service region. If... The post In Incident Response, It’s the People Who Make all the Difference appeared first on PagerDuty.

At 3:53 UTC on August 28, 2025 a failure on one of PagerDuty’s message queuing systems (Kafka) triggered cascading issues that disrupted or delayed the... The post August 28 Kafka Outages – What Happened and How We’re Improving appeared first on PagerDuty.

One year ago, as AI agents started to make waves, a handful of us at PagerDuty began investigating how they might reshape the way we... The post From Experiment to Essential: Making Every Engineer an AI Agent Engineer appeared first on PagerDuty.